Handmade Product Disclaimer

Welcome to ~Ewà Madam~ and thank you for your preference. All our items are unique and handcrafted one at a time, thus no two items are ever exactly the same. There may be natural blemishes/ variations that are not product flaws, yet such variations are inherent in the manufacturing of handmade products.  Such minor distinctions are what makes ~Ewà Madam~ unique and truly one of a kind.  Moreover, we strive to display the colors of the pieces advertised as accurate as possible. Please understand that due to limitations and inconsistencies with certain monitors and systems, these colors may appear differently upon item receipt.

Method of Payment

We currently accept all major credit cards, and PayPal. You do not need to have an account to pay through PayPal. Orders placed with eCheck through PayPal as payment will not be processed until the eCheck has cleared (typically 5-7 business days). We charge sales tax for all orders purchased from Illinois at a rate of 6.25%.

Refunds and Exchanges

We do our best to make a wonderful & durable piece of jewelry.  Moreover, we want you to be completely satisfied and enjoy your purchase. In the unlikely event that you are not satisfied, we will accept returns on most products within 7 days of delivery with receipt of purchase. All items must be unworn and in the condition that they were delivered in order to receive proper credit. Return shipment costs will be the buyer’s responsibility. Shipping costs are non refundable and any returns should be tracked with referenced notification of tracking number.  We kindly request that you please email oorimalade@ewamadam.com with "Return/Exchange Request" in the subject line prior for a returned address and to receive a response on final determination of refund or exchange. Conversely, we repair our own work for free for three months in receipt of purchase date. After the three month period, a cost will be assigned and it is usually at a minimal.

Exceptions

Note that custom orders are non-refundable, as we are in constant contact via email & with photos during the process of making the jewelry. Items that are damaged or worn are non-refundable. Lastly, all clearance sales are final. Returns and exchanges are excluded.

Promotions

Only one coupon offer per order. Promotional codes must be entered at the time order is placed. Promotions only valid on in stock items and does not include clearance or custom orders.  Listing errors including but not limited to software glitches will be corrected.

Custom Orders

Custom orders are always welcomed. Many of the designs shown in our market can be customized to suit your preferences.  Please feel free to contact us with questions on custom ordering via customercare@ewamadam.com with "Custom Order Inquiry  in the subject line.  We will continue to communicate with you until the design is finalized. You will receive a cost estimate, including an initial start fee, with detailed description of materials to be used and a delivery time frame.

Please be mindful that certain designs may require back order of additional materials to complete your design, yet most made to order pieces can be completed within a two week time frame. Bulk orders will require more time, but an estimate can be given before you place your customized order, if requested. Any order that includes more than 5 sets of any item in our shop will be treated as a bulk order. Express orders can be discussed at additional cost.

The price will be something we could both be comfortable with commensurate with the worth of the materials needed and labor involved. Specific shipping and insurance, if any, would included in the pricing.

Afterwards, a reserved listing of your custom order will post and be found under the "Custom Orders" section of Ewà Ọjà. Please note, custom orders cannot be cancelled once the order has been confirmed. Thank you for understanding. 

**We have the right to refuse service. In the event our workload is heavy, we may reschedule custom orders. Moreover, sales are subject to change without notice. We reserve the right to correct any listing errors.**

You are welcome!